Refund policy

Return, Replacement & Refund Policy – ZenZmart

At ZenZmart, customer satisfaction is our top priority. Please review our replacement, refund, and cancellation policies below:

1. Defective, Damaged Items & Replacements

  • Please inspect your package immediately upon delivery.

  • If the item is defective, damaged, or incorrect, you must contact us within 2 days (48 hours) of delivery at supportzenzmart@gmail.com.

  • We will evaluate the issue and arrange a free replacement.

2. Mandatory Unboxing Video Rule for Returns

  • A clear and continuous unboxing video is compulsory for all return or replacement requests in case of damaged, defective, or missing items.

  • The video must start from the sealed condition of the package and show the unboxing process clearly without any cuts or editing. Requests without a valid unboxing video will not be accepted.

3. How to Report an Issue

To report a damaged, defective, or incorrect product, please email us with:

  • Your Order ID

  • A clear description of the issue

  • A mandatory unboxing video showing the defect or damage clearly

  • Once verified by our team, your replacement will be processed.

4. Return Window

  • Return and replacement requests are only accepted within 2 days of delivery. Requests made after 2 days will not be eligible.

5. Non-Replaceable / Non-Returnable Items

Certain types of items cannot be returned or replaced:

  • Personal care, beauty, and hygiene products.

  • Customized or personalized items.

  • Items damaged due to misuse, mishandling, or regular wear and tear.

  • Clearance items, final sale products, and digital gift cards.

6. Order Cancellations

  • Orders can be canceled within 1 hour of placement or before dispatch (whichever is earlier).

  • Once the order is handed over to our delivery partners, cancellation is no longer possible.

7. Refunds Process

  • In cases where a replacement cannot be fulfilled for a verified damaged or defective item, a full refund will be processed.

  • Approved refunds will be credited automatically to your original payment method within 5 to 7 business days.

  • If not received after 10 business days, please contact us at supportzenzmart@gmail.com.